Operations Program Manager, Managed Operations

## Who we are ## About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ## What you’ll do Responsibilities - Collaborate with Engineering, Product Management, Design and other cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience - Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with Stripe's goals - Ensure the operations team continuously delivers high quality customer outcomes, through quality monitoring, training, metric observability and process improvement - Partner directly with customers to develop Standard Operating Procedures for supporting new Stripe lines of business - Lead operational reviews with customers to communicate operational performance and uncover customer concerns - Identify critical operational requirements from partner banks and card networks and ensure we can fulfill them ## Who you are ## Minimum requirements Bachelor’s degree or foreign equivalent in Business, Management Science, Computing, Finance or a related field, plus 2 years of experience in product or project strategy in a high-tech growth environment . Position also requires the following: - 2 years of experience in executing and delivering complex operational projects working directly with diverse, distributed teams and their cross-functional stakeholders - 2 years of experience in working in a fast-paced work environment crafting rapid and strategic fixes to high intensity, sensitive problems - 2 years of experience in crafting written and verbal communications designed to solve user problems Salary: $140,400 - $210,600/yr. This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week. 50% telecommuting permitted. Travel Requirement: 5% for meetings and onsites. Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY08 #LI-DNI